Demo FAQ — answers with highlighted items must be confirmed by the store owner.
Orders & shipping
Where do you ship?
We currently ship to [shipping regions, e.g. all 50 US states].
How long does delivery take?
Orders are processed within [X] business days. Delivery usually takes [X–Y] business days after dispatch.
How much is shipping?
[Your shipping rates / free-shipping threshold]. Rates are shown at checkout before you pay.
Can I track my order?
Yes. Once your order ships you’ll receive an email with tracking details. Logged-in customers can also see order status under My Account → Orders.
Returns
What is your return policy?
See our Return & Refund Policy. In short: [return window and conditions].
Products
Where can I find ingredients and Supplement Facts?
Every product page includes the full ingredient list and Supplement Facts as shown on the manufacturer’s label.
Are these products right for me?
Dietary supplements are not a substitute for a varied diet. Please talk with your doctor or pharmacist before starting any supplement, especially if you are pregnant, nursing, taking medication or have a medical condition.
Are your products authentic?
[Describe where you source products, e.g. authorized distributors — only state what you can verify].
Payments & account
Which payment methods do you accept?
See Payment Options.
Do I need an account to order?
No — guest checkout is available. An account lets you view order history and check out faster.